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Cancellation Policy

Cancellation Policy – Vendogram AI Academy Inc.

 

Effective Date: September 2025

  • At Vendogram AI Academy Inc., we are committed to providing high-quality AI training programs, after-school activities, and summer camps. We understand that plans may change, so we have established a clear and comprehensive policy to ensure guardians can make necessary changes to their registrations in a timely manner to avoid incurring additional fees.

 

1. Cancellation and Refund Eligibility

  • A full refund (minus any non-refundable fees) is available if written notice is given at least 1 month in advance of the requested cancellation date, based on a 10-month academic year commitment.

  • Cancellations with less than 1 month notice will not be refunded for the upcoming month but will stop billing thereafter.

  • Open House and special promotional pricing also require a 10-month commitment; early termination will result in fees being recalculated at the regular monthly rate for past months attended.

Non-Refundable Fees:

  • A $25 administration fee, applicable to all registrations, is non-refundable.

  • Payment Processing Fees of 3% are non-refundable.

  • Homework Support add-on fees are subject to the same cancellation timelines as the AI Program. Dropping Homework Support mid-year requires 1 month written notice and will revert pricing to the regular AI Program rate.

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Emergency-Based Cancellations

In cases of severe illness, medical emergencies, or death of an immediate family member, a cancellation request may be submitted for review. The request must be accompanied by official supporting documents (e.g., medical certificate, death certificate, or equivalent proof).

Upon approval, the refund will be issued as credit to the student’s account. This credit can be used for future programs or services at Vendogram AI Academy Inc. and will remain valid for 12 months from the date of issuance. Cash refunds will not be provided in these cases.

2. Program Cancellations by Vendogram AI Academy

Vendogram AI Academy reserves the right to cancel a program due to unforeseen circumstances. In such cases:

  • Affected participants will be promptly notified and given the opportunity to join another group, subject to availability.

  • Participants will receive a full refund, including administration and processing fees

 

3. How to request a cancellation

Written Notice is required. All cancellation requests must be submitted via the Contact Us Form on the Vendogram AI Website, and must include:

  • Student’s Full Name

  • Program Details (program name and start date)

  • Copy of the payment Receipt or Confirmation Number

 We will review cancellation requests and respond within 5-7 business days.

 

4. Processing Refunds

Approved refunds will be processed within 5 to 7 business days. Refunds will be sent to the original payment method used at registration, unless the cancellation falls under an emergency-based scenario. Please note that your bank or payment provider may require additional time to complete the posting of the refunded amount.

 

5. Student Attendance & Student Conduct

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Students are expected to attend all scheduled sessions. Missed classes are non-refundable. If parents notify the Academy in advance, a make-up class may be scheduled within the same week, subject to availability. Missed make-up classes are forfeited.

Disruptive or inappropriate behavior may result in dismissal from the program without a refund.

Students must handle all equipment responsibly. Damages to Academy resources due to misuse will result in the responsible party being charged for the repair or replacement costs.

Violations of any Vendogram AI Academy policy — including the AI Lab Policy, Code of Conduct, or CCTV and Safety Policies — may result in dismissal from the program without a refund. Refund eligibility is void in cases involving serious misconduct, repeated safety violations, or damage to Academy equipment.

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6. AI Lab Booking & Cancellations
AI Lab resources must be booked in advance using the official resource booking system. Cancellations must be made at least 24 hours before the scheduled session to avoid penalties. No-shows may result in temporary booking restrictions.

 

6.A

Students are allowed to take one (1) break of up to 1 month per academic year without penalty. Written notice must be provided at least 1 month in advance. Breaks do not extend the overall academic year commitment.

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7. Amendments to the Policy

Vendogram AI Academy Inc. reserves the right to modify this policy at any time.

Any changes will be posted on our website. Continued enrollment after such changes are posted constitutes acceptance of the revised terms.

 

8. Contact Information

For questions or concerns about this policy, please reach us through the contact us form on our website.

By enrolling in Vendogram AI Academy Inc., you signify your understanding and acceptance of this policy.

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